iTunes connection Solutions

10 02 2008

Having problems connecting to the iTunes Store? Having problem authorizing your computer to play music? If you answered yes to any one of those questions, then read on for the solutions to fix each problem. First if you have not, try my first possible solution to error 9808 following this link. If that solution does not do the trick for you then follow along for another solution. First close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy! If there are any other solutions and or recommendations about this solution, feel free to post them in the comments section.

Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages.

Actions

Informations

Date : 10 February 2008
Categories : Technology

11 responses to “iTunes connection Solutions”

12 05 2008: kdlugasch (03:35:30) :

I had a similar issue w/Itunes not being able to connect, but my web browser was able to access the internet. iTunes kept complaining about “no active internet connection”. I’m running Vista w/ multiple users, as well as Norton AV. The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect. Problem solved. Since Norton AV is a common program out there, I thought I would post this.
12 05 2008: soccerislife8 (06:10:53) :

Thank you for your tip. I’m sure it will help many Norton users.
15 05 2008: Anonymous (14:59:03) :

Thx
17 05 2008: iTunes connection Solutions « Tech Update (07:05:01) :

[…] iTunes if you have it open right now. I have moved this blog and the rest of this article to here: http://techupdate.blogvis.com/2008/02/10/itunes-connection-solutions/ Sorry for the inconvenience. Possibly related posts: (automatically generated)Development […]
25 06 2008: Natalie (11:18:33) :

the antivirus thing solved the prob. thanks!
10 07 2008: Lufferboy (22:03:42) :

I have Windows XP and I’m trying to find the C:/Documents and Settings thing on my computer but I dont know how to get to that…
So where would I go so I could finish the rest of the troubleshooting?
11 07 2008: soccerislife8 (12:36:35) :

@Lufferboy: In order to go to that directory, click on your start menu in the bottom left of your screen. Then click on My Computer in the right column. Then find the hard drive labeled “C” and click on it. Then just find the rest of the folders starting here

“Documents and Settings”
“username” (it will be called whatever your username for your account is)
“Local Settings”
“Application Data”
“Apple Computer”
“iTunes”
11 07 2008: Lufferboy (14:36:25) :

I went to the “application data” and it just has files that say,
“Microsoft” and “Fusioncache” it doesn’t say anything about “Apple Computer”

I have Windows XP, this iTUNES STORE problem is for Windows right?
11 07 2008: soccerislife8 (18:04:25) :

Did you make sure you went under Local Settings first, then Application Data. Since I wrote this article, back in February, a new version of iTunes for Windows has come out. The file might have been moved to a newer location which I myself cannot look for as I have since bought a new Macbook. I’m pretty sure it’s there though because using Windows on my Macbook, I was able to find it in that location. Hope you can find it!
16 07 2008: Cialispt (15:23:42) :

Please,continue
4 08 2008: Comprar Tadalafil (08:27:47) :

Useful post.

Tech Update